Pillars of our Success
Leverage IT works with commercial businesses and organizations. We harness the power of IT infrastructure and systems to enable productivity, increase security, and obtain better return on investment. We deliver IT Services, IT Consulting and IT Project Management by utilizing our wealth of experience and best practices to build technology solutions that add to and enable your businesses capabilities.
When we are asked what makes us special in the IT field, we find ourselves talking about our business technology framework methods, our Team and Processes.
Pillar of our Success #1: We Hire For Attitude, Train for Aptitude
What separates our team from most others is our industry recognized credentials. Before any of our team members works on a client’s computer, router, switch or server we ensure they have passed our internal training, on-boarding program, and certification testing. We developed a Certification Track career development program for our team, which helps ensure we provide IT Best Practice services to our clients.
Pillar of our Success #2: High Attention to Detailed Business Processes
Leverage IT Consulting is the regional leader in applying IT Best Practices based on detailed processes, procedures, training and client engagement. We know that IT service management can excel, only when built on a foundation of smart business processes. Our Pivotal IT Business Technology program is focused on aligning IT services and business processes that enable our client’s teams with the tools they need.
Pillar of our Success #3: Business Automation Tools to Make Metric-Based Business Decisions
Leverage IT Consulting further distinguishes ourselves from our competition by focusing on performance improvement. We utilize Professional IT services automation tools, industry leading partners peer groups, work-class technical solutions and continual business improvement processes. Service metrics such as response times per ticket, resolution duration, and proactive analytical management of our client’s IT infrastructures. These metrics drive our objectives to provide continued improvement in all IT service and support areas with accountability and partnership with our clients.