NEW CLIENT SUPPORT PORTAL INFORMATION

The Leverage IT Team welcomes you to our new Client Support Portal. We recently contacted you regarding our IT Project initiative to upgrade our Client IT Management Tools. This document illustrates a key enhancement to our new Support Portal Access and submitting of ticket and service requests.

Our Technical Professionals look forward to providing quality technical solutions for you so you can focus on your business!

There are three ways to request support:

  • Client Access Portal: https://….. (NEW)
  • Email: Support@LeverageITC.com
  • Phone: (916) 984-6243 / (949) 431-2660/ (775) 324-7300

The Client Access Portal is the most efficient way to request assistance as your request is routed directly to the individual with the appropriate expertise to handle the issue. We recommend you familiarize yourself with the Client Access Portal and make it your first line of contact with the engineering team. In the event that you are having trouble with your browser or your computer simply doesn’t work, accessing the engineering team via email or phone will provide an easy way of getting a service ticket open.

Unfortunately, issues don’t always appear during regular business hours. For these situations, Leverage ITC provides After Hours Emergency Support to ensure that you can get the help you need when you need it. If a critical issue arises that must be addressed immediately outside of regular business hours, call (916) 984-6243 / (949) 431.2660 / (775) 324-7300 and choose option 4. Your call will be forwarded to an on-call engineer who will work with you to gather the necessary information and begin the troubleshooting process. After Hours Emergency Support is available Monday through Friday from 6:00am until 8:00am and from 5:00pm until 10:00pm as well as on Saturday and Sunday from 8:00am until 10:00pm.