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Leverage IT Consulting is a regional IT management company with offices in Reno and Sacramento. We provide our Clients professional IT services by applying proven IT management principles, IT Best Practices, and technologies required to significantly enhance the performance of, and improve service and support for our client’s business technology, security, applications and infrastructure.
This position is located in Reno Nevada or Sacramento California.
We are an Open Book Management company where we work with the entire company to openly share the company’s performance, direction and decisions that make us a best in class technology service business. We provide business success incentives, profit sharing, Engineering SLA incentives, a matching 401K plan, health benefits, company celebrations, and supportive individual development. We provide professional technology careers; we do not provide a place where people clock in, clock out and just collect a paycheck. We foster an environment of lifelong learning, continual advancement and professional growth. We share in the success of our company, as our company grows and becomes more successful, we share in that success. We work as a high performing team, helping and compensating with each other, as needed to, make us an even stronger Team.
The Business Technology Consultant is a role within our Client Success Team. Success in this role is dependent on the ability and desire to learn and deliver high quality business technology consulting. We provide extensive training, career development support and a team environment where success is rewarded. A professional attitude and providing outstanding Client Service is critical.
Our Business Technology Consultant is responsible to bridge the gap between technical matters and Client Relationships. This is a consulting and billable service delivery role. You will use required skills to work internally with the IT Services, IT Professional Services and IT Procurement teams as well as providing consulting services to our Clients. This position requires you to work externally with the various contacts with your Clients in a professional, proactive, honest and outgoing manner. A professional attitude and providing outstanding Client Service is critical.
It is your responsibility to:
- Portray the added value that Leverage IT brings to the business community and our Clients through first-class client service
- Build trust and strong relationships with your given Clients
- Become an expert in the branded services that we provide and how those services take care of our Client’s needs
- Become an expert in our Navigate Digital Transformation Client Advisory processes
- Become an expert in delivery of our Navigate Digital Transformation services
- Identify Navigate Digital Transformation opportunities and sell Navigate services to Prospects and Clients
- Meet billable consulting delivery goals
- Plan and execute a clear annual layout of all Leverage IT Client consulting planning sessions
- Prepare your Business Technology Best Practice Planning documents using our defined processes and tools
- Prepare annual Client Business Technology Budgets
- Balance your time between high priority tasks those required immediately
- Understand the industry’s Networking Best Practices and do your best to require all accounts to abide by such standards
- Work with the necessary contacts within your Clients to coordinate an asset rotation plan
- Work with the necessary IT Best Practice Engineers to assure best practices are being followed for your Client’s technology environments
- Clearly relay and break-down the details of the technology options and recommendations for your Clients.
- Coordinate productive communication and meetings with the appropriate specialists within the Leverage IT Team to execute technology implementations, migrations and other multi-part projects.
- Understand what external resources to use in order to deliver great client service in a timely manner
- Balance your advisement and consulting work budget to supply your Clients with the advice required appropriate to the complexity and needs
- Be familiar with various services and vendors and in what area are they more useful
- Recognize new opportunities for improvement within your Clients technology environments.
- Follow Client Advisory process and document all work in our systems
- Have a handle on new technology products as well as upcoming licenses and hardware/software support end dates
- Delivering and following up with quotes and expert suggested solutions in a tactful and gentle manner
- Continuously organize your daily priority tasks, time, consulting tasks
Client Consulting and Advisory Areas of Expertise
Overview
- Client Advisement Best Practice Consulting Sessions
- Digital Maturity Advisory Consulting Services and Tools
- The Leverage IT Differentiators
- Leverage IT Best Practices
Vendors
- Ingram Micro
- Dell
- Cisco Switches
- SOC/SIEM Cyber Security Service Providers
Tools
- ConnectWise Sell
- ConnectWise Product Database
- ConnectWise Manage
- ConnectWise Automate
- Honey Client Relationship Management Tools
- MyITProcess Client Advisory Tools
- Digital Maturity Group Client Advisory Tools
- IT Glue Client Documentation Tools
- Excel, Word, PowerPoint, Microsoft Productivity Suite
Task
- Navigate Service Client Advisory Consulting and Advisory Sessions
- Navigate Service Digital Transformation Service Delivery Projects and Work
- Create Navigate Client Advisory Best Practice Executive Reports
- Participate in Client Project Portfolio Review and Planning Meetings
- Navigate Service Client Advisory Strategic Planning Meetings
- Project Plan and Quote Delivery
- Recording all time in ConnectWise Manage