State of Dx and Business Technology Questionnaire
Thank you for participating in our questionnaire. We appreciate your input! The questionnaire consists of four parts and should take about 10 minutes to complete.
State of Dx and Business Technology Questionnaire
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Introduction and Demographics
Digital Transformation
Business Readiness
Business Technology Readiness
Introduction and Demographics
Hello, what's your name?
Where should we email the final report when it’s published?
Where are you and your team located?
Your role
- Please Select -
I am a business owner or executive
I am a business team/operations manager
I am a CTO/CIO/IT administrator
I am an employee in an IT team
I am an employee in a business team
Other
What industry are you in?
- Please Select -
Architecture
Engineering
Construction
Distribution, Logistics & Supply Chain
Financial Services
Insurance
Legal
Manufacturing
Healthcare
Other
Roughly, what is your organization’s head count?
- Please Select -
Fewer than 10
11 to 50
51 to 500
501 to 1,000
More than 1,000
Who supports your organization’s technology?
- Please Select -
We have an internal technology team.
We outsource it to a technology managed services provider.
We use a combination of internal and outsourced technology/IT support.
We don’t have a dedicated technology team or outsourced provider.
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Digital Transformation
Digital Performance
Have you heard of the term “digital transformation” and do you understand what it means? / Do you know what digital transformation is?
I have heard of it and understand what it means
I have heard of it but do not understand what it means
I have not heard of the term
How satisfied are you with your organization’s digital transformation strategy?
Not satisfied
Extremely satisfied
0
1
2
3
4
5
6
7
8
9
10
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Our digital transformation strategy is well defined.
We are currently executing our digital transformation strategy.
What emerging technologies do you plan to adopt in the next two years? (Select all that apply)
- Please Select -
Technology automation technology
Gigabit Wi-Fi networking
Internet of Things (IoT)
Virtual desktop infrastructure
5G technology
Serverless printing/cloud-based print management
Serverless computing
Artificial intelligence
Edge computing
3D printing
Virtual reality technology
Blockchain technology
Other
What, if anything, is slowing down digital transformation in your organization?
We don’t have a designated digital transformation leader.
We don’t have the capacity to take on digital transformation.
We don’t have a digital transformation plan and don’t know where to start.
We don’t see any ROI in a digital transformation investment.
Business Applications
How would you describe your level of business application integration?
All primary applications are integrated to automatically share data and workflows.
Some primary applications are integrated but others are not.
None of our primary applications share data and workflows.
Not sure
Technology Strategy
How well aligned is your organization’s business technology strategy to its business objectives and goals?
Poorly aligned
Very well aligned
0
1
2
3
4
5
6
7
8
9
10
What is your estimated annual business technology spend?
Is there an increase or a decrease in your business technology budget for 2022?
Increase
Decrease
No change
Not sure
What are the biggest technology challenges you currently face? (Select all that apply)
- Please Select -
IT infrastructure quality
Lack of resources and expertise to manage our business technology
Cost of upgrading or maintaining our technology
Migrating to the cloud
Collaboration limitations
Mobile accessibility
Provisioning hardware to remote employees
Tracking inventory and licenses for remote employees
Implementing security precautions and dealing with security breaches
Shipping delays or logistical disruptions
Juggling multiple contractors for business technology
Low performance/confidence from technology service teams
Other
Over the next two years, what are some key priorities for improving the performance of your business? (Select all that apply)
- Please Select -
Increasing internal and external collaboration
Improving business planning and strategy
Increasing specific team efficiency (e.g. sales, marketing, operations)
Implementing business-wide technology tools (e.g. new ERP, CRM)
Freeing internal resources to work on strategic opportunities
Improving business technology management and reporting
Improving cybersecurity posture
Implementing more cloud technologies
Taking advantage of emerging technologies (e.g., AI, serverless computing, serverless printing, blockchain, big data)
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Business technology is critical to running our business operations.
Business technology is key to achieving our performance objectives and goals.
Business technology is key to gaining or maintaining customers and/or market share.
Business technology is key to innovation.
Our IT team/function supports the business technology needs of our organization
Our IT team processes are standardized and well documented.
Where do you expect most of your technology budget to go in 2022? (Select up to three)
Hardware
Business applications
Hosted/Cloud-based services
Business intelligence solutions and services
External managed technology services
Internal IT service teams
Cybersecurity
Not sure
What are the biggest drivers of new technology investment in your organization? (Select all that apply)
- Please Select -
Technology obsolescence and end of life (EOL)
Upgrade/Refresh cycles
Increased security concerns
Changes to business operations post-pandemic
Supporting a remote/hybrid workforce post-pandemic
Employee growth
Business growth
Business priority changes
Increased priority on IT projects
End-user needs
Software/Application compatibility
New technology features
Budget availability
Hardware compatibility
Changes to regulations/compliance standards
Need for better technology expertise
Need for better customer support
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Business Readiness
Business Readiness
Which areas of your business do you already use or plan to adopt cloud solutions for? (Select all that apply)
- Please Select -
Accounting, financial management, and auditing
Marketing promote, automation, and demand generation
Sales and account management
Human resources and talent management
Client onboarding, service automation, and support processes
Business intelligence and analytics
Enterprise resource planning (ERP)
Operations/Production
Corporate performance management
Payroll
Other
None of the above
Marketing and Online Presence
Do you have an online presence for your business?
Yes
No
If you DON’T have a business website, what is the reason?
Too costly
Too difficult to create or maintain
Not necessary for my business
Other
How do you primarily use your website and digital presence?
Attract new clients
Provide product/service information
Publish industry leadership blogs
To distinguish ourselves from competitors
Deliver online product or services through our website
Book and setup appointments
Client Experience
What customer-centric initiatives do you plan to adopt in the next two years? (Select all that apply)
Strengthen analytics capabilities to better target, reach, sell to, and service clients
Personalize marketing to cater to customer behavior and preferences
Create a consistent customer experience across desktop and mobile
Use machine learning and AI-powered bots to automate and streamline client interactions
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Business Technology Readiness
Cloud
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We are taking steps to transition our legacy on-premises technology to the cloud.
Our cloud technology infrastructure allows for easy remote access and file sharing.
We can easily scale our cloud resources to meet sudden changes in workload or headcount.
Communication & Collaboration
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We can conduct virtual meetings free of technical issues.
Our organization has implemented a method of communication besides email (e.g., Teams or Slack for text messages, Stream or Loom for video messages).
Our organization uses project management software, and pertinent employees are trained on it.
Which of the following are barriers to collaboration in your organization? (Select all that apply)
- Please Select -
We lack collaboration tools.
Legacy systems make it difficult to implement new tools.
Our teams struggle to focus on tasks due to having too many software tools.
Our software and files are not well organized.
We have varying preferences among teams for devices, platforms, etc.
Collaborative working is not seen as a key business driver.
We have concerns around the security of collaboration tools
Office Infrastructure
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Our technology infrastructure security is proactively maintained and managed.
Our bandwidth/internet speed is sufficient for everyone in our organization to easily complete their day-to-day business functions.
Our phone/communications systems meet business needs.
Remote Work
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We have dedicated computers for remote workers.
Our organization has created and disseminated a work from home (WFH) policy defining which cybersecurity tools remote workers are required to use.
We only use company-controlled devices that are properly secured.
Our WFH team members are efficient and productive
Business Continuity
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Our data is protected and can be restored no matter what disaster occurs.
We regularly review our backup strategy and adhere to a documented backup retention process.
We perform backup recovery testing of all critical systems and data at least once per quarter.
Regulatory Policy and Compliance
Does your organization have to adhere to any technology regulatory compliance requirements?
Yes
No
Cybersecurity
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
All employees receive regular cybersecurity awareness training.
We carry at least $1 million per occurrence and $2 million of aggregate cyber liability insurance coverage for our business.
We use multifactor authentication (MFA) across all critical business applications.
We conduct a regular (at least once per quarter) technology assessment of our network, computer systems, processes, and people to identify where we are not meeting security best practices.
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