We put the right infrastructure, software and processes in place to enable our clients to deliver their services, products and scale up or down appropriately
When we are asked what makes us special in the IT field, we find ourselves talking about our Pivotal IT Best Practice methodology, our team and processes.
Leverage IT Consulting is a regional leader in applying IT Best Practices based on detailed processes, procedures, training and client engagement. We know that IT service management can excel only when built on a foundation of smart business processes. Our Pivotal IT Business Technology program is focused on aligning IT services and business processes that enable our client’s teams with the tools they need.
What separates our team from others is our industry recognized credentials. Before any of our team members work on a client’s computer, router, switch or server, we ensure they have passed our internal training, on-boarding program, and certification testing. We developed a Certification Track career development program for our team, which helps ensure we provide IT Best Practice services to our clients.
Leverage IT Consulting utilizes proven IT and business processes focused on business performance improvement. We leverage professional IT automation tools, industry-leading partner peer groups, best-in-class technical solutions and continual business improvement processes. Service metrics such as response times per ticket, resolution duration, and proactive analytical management of our client’s IT infrastructures are key deliverables. These metrics drive our objectives to provide continued improvement in all IT service and support areas with accountability and partnership with our clients.